Shipping policy

Luxerra operates on a dropshipping model, where products are shipped directly from our suppliers to the customer.

Order Processing Time

  • Orders are processed within 1–3 business days

  • COD orders may require confirmation before dispatch

  • Orders placed on Sundays or public holidays are processed the next business day

Delivery Timelines

Estimated delivery times:

  • Metro cities: 5–8 business days

  • Non‑metro cities: 6–10 business days

  • Remote locations: 8–14 business days

Delivery timelines are estimates and may vary due to courier delays, supplier processing time, weather conditions, or regional restrictions.

Shipping Charges

  • Shipping fees (if applicable) are clearly displayed at checkout

  • Free shipping offers may apply to selected products or promotions

Order Tracking

Once shipped, tracking details are shared via email. Customers can also track their order by logging into their account.

Delays & Exceptions

Luxerra is not liable for delays caused by courier partners, customs clearance, or unforeseen circumstances beyond our control.